I have no wires and I must scream

[pbray]

The helpful Verizon crew completed their work on the utility pole but not before knocking out my DSL service. Once I discovered this I called the tech support number, who seemed unable to grasp the concept that DSL was working right up until the moment that their guys started fiddling around. I suspected cause/effect, while customer service wanted to ask me if I'd installed a new modem recently or upgraded my software....

So, I have no DSL, and had to relocate elsewhere to finish up the day job. And I have to set my alarm for OMG tomorrow in order to get to the site to start the database loads at 6AM. Then scurry home to meet a service tech who is going to arrive between 8AM and Noon... if I'm good.

Grr and argh.

Comments

[auriaephiala.livejournal.com]

Request a day's credit for your lost DSL from Verizon. You're owed it, and it will cost them far more than the few dollars to process.

Really, this is outrageous -- especially not immediately (within an hour or so) fixing a problem *they* caused.

[pbray.livejournal.com]

And especially frustrating when I'd gone out to talk to the guys doing the work and told themn "you just knocked out my DSL." Unfortunately I then went in to the office while they were still working, and when I came home there was a brand new utility pole....

and still no DSL.