I have no wires and I must scream

[pbray]

The helpful Verizon crew completed their work on the utility pole but not before knocking out my DSL service. Once I discovered this I called the tech support number, who seemed unable to grasp the concept that DSL was working right up until the moment that their guys started fiddling around. I suspected cause/effect, while customer service wanted to ask me if I'd installed a new modem recently or upgraded my software....

So, I have no DSL, and had to relocate elsewhere to finish up the day job. And I have to set my alarm for OMG tomorrow in order to get to the site to start the database loads at 6AM. Then scurry home to meet a service tech who is going to arrive between 8AM and Noon... if I'm good.

Grr and argh.

Comments

[kristine-smith.livejournal.com]

Sympathies. My last disconnection adventure occurred last sumer, iirc, when a fence-installing neighbor cut my line as he was sinking posts. Cable guy showed up the next day to fix. All was good.

I hope your DSL guy shows up on time.

[pbray.livejournal.com]

He'd better show up on time or I'm going to the Verizon office and ripping out their cables to see how they like it. Sleep-deprived Patricia is not a pretty person....

[auriaephiala.livejournal.com]

Request a day's credit for your lost DSL from Verizon. You're owed it, and it will cost them far more than the few dollars to process.

Really, this is outrageous -- especially not immediately (within an hour or so) fixing a problem *they* caused.

[pbray.livejournal.com]

And especially frustrating when I'd gone out to talk to the guys doing the work and told themn "you just knocked out my DSL." Unfortunately I then went in to the office while they were still working, and when I came home there was a brand new utility pole....

and still no DSL.

[mtlawson.livejournal.com]

My sympathies!

I've been there before, unfortunately. When it takes the better part of several days to get DSL and phone service properly restored, it's a royal PITA.

[pbray.livejournal.com]

Oddly I have phone but no DSL. But yeah, if it takes longer than a day to fix, that will be last straw. The only reason I haven't gone to cable modem is that service around here is notorious for dropping, but if DSL is no better....

[mtlawson.livejournal.com]

I don't know what the cable service you have is like (Comcast, maybe?), but I refuse to go with Time Warner; the worst DSL days are better than them. Their customer service makes a used car dealership look like heaven.

[pbray.livejournal.com]

TW is our local service as well.

[libwitch.livejournal.com]

But you are friggin awesome, so therefore, no problems.

[pbray.livejournal.com]

And indeed service tech showed up on time and I'm back online. Life is good!