Dear Comcast, this is why you can't have nice customers

[pbray]

When I moved to New Hampshire last year, I signed up for a one year special rate. Today Comcast called me to discuss renewal options (months early, naturally.)

First the sales rep quoted me the wrong current monthly rate. Since I had the bill sitting right here on the counter, I challenged her and she said "Oh, you must have been on this other package." Then she stated that my best option was to buy a package where my bill went up $20 a month, but I would get movie channels. When I told her I didn't want movie channels, I was told there was no choice, that was the only option available to me.

Then the representative stated that my bill was going up $20 a month anyway, because I had signed a two year contract. I told her it was one year, and she said "No, I'm pretty sure it was two years." At which point I told her that since she didn't have the details on my account, that I would call back when I had time to discuss this, and speak with someone who actually had the information necessary.

Comments

[sylvia-rachel.livejournal.com]

Wow. I didn't think anyone could have worse customer service than Bell Canada, but it sounds like Comcast is right up there in the Bad Telecom Company Sweepstakes :P When you cancel the service, watch for them to keep billing you for service they're not delivering ...

[mtlawson.livejournal.com]

And Comcast isn't even the U.S. cable provider with worst customer service, either. Time Warner gets that distinction.

[pbray.livejournal.com]

I used to be with Time Warner, who provided such shitty refurbished cable boxes that I'd have to make a trip to the cable store a couple of times a year to swap out a broken box for one that worked. They also had such a bad a history of internet outages that I only used them for TV, and had my internet via DSL instead.

[pbray.livejournal.com]

Oh yeah, that's par for the course.