Oh, and there are plenty of other reasons why IT isn't for the faint of heart and light of stomach. I've been an engineering tech, a code jockey, a sysadmin, and now a security admin, and I can't decide which field has the largest amount of clueless people. That said, I couldn't do your job if it involves answering those sorts of questions; I simply couldn't handle it.

Yes, I'm one of those guys who thinks that they don't pay first and second level support enough considering all of the stress they go through.

That said, there are enough clueless people in IT to make me shudder. In a field that demands critical thinking and teamwork, we sure have a lack of both a lot of the time...